Reference

How jk33 Collects and Protects Your Personal Data

This Privacy Policy sets out exactly what information we collect when you open an account, make a deposit via Touch 'n Go eWallet or Boost, or contact our support team — and how we keep that information secure.

Account data protectionLocal payment privacy — Touch 'n Go eWallet, Boost, GrabPayYour right to access and correct dataCookie and device data handlingClear contact path for data requests

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HOW WE PROTECT YOU

Data Security, Cookies, Retention and Your Rights

We apply SSL encryption to all data transmitted between your device and our platform — whether you are browsing the lobby on mobile in George Town or completing a GrabPay deposit on desktop. Your account password is stored in hashed form; we never hold it in plain text. Data retention periods are set by the type of information: account records are kept for as long as your account remains active and for any period required by applicable law after closure, while support chat logs are retained for a limited window to resolve follow-up queries.

SSL Encryption

Every page load and every transaction — including Touch 'n Go eWallet and Boost deposits — travels over an encrypted connection so your session data stays private.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Each new login from an unrecognised device triggers an OTP sent to your registered number. Confirming that code is what authorises the session — we never bypass it.

Your Data Rights

You may request a copy of your personal data, ask us to update any detail that is wrong, or submit a deletion request. We process each request according to applicable local law.

What Information We Hold and Why We Hold It

jk33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, we collect the details you submit directly — your name, contact number, email address, and the payment method you choose to link to your wallet. If you deposit using Touch 'n Go eWallet, Boost, or GrabPay, we record the

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transaction reference and amount for account reconciliation and fraud prevention; we do not store your e-wallet PIN or full card credentials. We also collect device and session data automatically — your IP address, browser type, and the pages you visit within our platform. This helps us
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detect unusual login attempts and keep your account secure. When you reach our support team, the conversation record is retained so that follow-up queries are handled with full context. We process this data to fulfil our service obligations to you, to meet any applicable legal requirements
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in the regions where we operate, and to maintain the integrity of every account. All processing is conditional on local law and is carried out only where permitted. We do not sell your personal data to third parties, and we do not share it for unrelated
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marketing purposes without your explicit consent.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CHANNELS

Reach Us for Any Privacy-Related Query

If you want to access, correct, or request removal of the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or via our 24-hour messaging channel. We aim to acknowledge all data-related requests within one business day and respond with a resolution or status update promptly after that.

Live Chat Open the chat icon inside your account dashboard. Verify your identity with your registered email and a one-time code, then state your data request clearly.

Email Support Write to the support address shown in your account settings. Include your account username and the specific data action you are requesting — access, correction or deletion.

24-Hour Messaging Our messaging channel stays open around the clock. For privacy queries, start your message with 'Data Request' so it reaches the right team without delay.

Common Questions About Your Data and This Policy

Below are the questions we hear most often about how jk33 handles personal data, what gets stored when you pay with local e-wallets, and how you can exercise your rights. If your question is not covered here, the support channels listed above are the fastest route to a direct answer.

We collect the registration details you submit — name, email, contact number — plus the account wallet and payment method you link, such as Touch 'n Go eWallet or GrabPay. Device and IP data are recorded automatically during login.

No. We record the transaction reference and amount for reconciliation purposes only. Your e-wallet PIN, full card number and authentication credentials never pass through or get stored on our systems.

We do not sell your data. We share it only with payment processors needed to complete your Touch 'n Go eWallet, Boost or GrabPay transactions, and with any authority where local law requires disclosure. No unrelated third-party marketing sharing happens without your consent.

Account records are kept while your account is active and for any further period required by applicable law after closure. Support conversation logs are retained for a limited window and then removed. Data retention always follows local legal requirements.

Send a data access request through live chat or email — both channels are listed in your account settings. Verify your identity with your registered email and a one-time code, state your request clearly, and we will respond with a status update promptly.

Yes. Submit a deletion request through the support channels in your account dashboard. We will process it where no legal or regulatory obligation requires us to retain the data. We will confirm the outcome of your request in writing.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoNorthern Star Slots InfoFAQ

How jk33 Collects and Protects Your Personal Data

Data Security, Cookies, Retention and Your Rights

SSL Encryption

Cookie Control

Account Security Steps

Your Data Rights

Reach Us for Any Privacy-Related Query

Common Questions About Your Data and This Policy

01 What personal data does jk33 collect when I open an account?

02 Does jk33 store my Touch 'n Go eWallet or Boost PIN?

03 Who does jk33 share my data with?

04 How long does jk33 keep my account data?

05 How do I request a copy of the data jk33 holds on me?

06 Can I ask jk33 to delete my personal data?

Privacy Policy

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